Terms & Conditions
These terms apply to everything you buy from radio-controlled.co.uk. We’ve written them to be clear and fair. Nothing here affects your statutory rights.
About us Orders & pricing Payment Delivery & returns Safe use Batteries Drones & UAVs Liability Gift vouchers
1) About Us & Contact
radio-controlled.co.uk is operated by Radio Controlled Co UK Ltd, a company registered in England & Wales (company no. 14313695). Registered office: 6 Crestbrook Avenue, London N13 5RR.
Customer support: [email protected] ·
07766 837830
Support hours: our live chat is available 24/7; our team replies Monday–Friday during warehouse hours.
2) Who We Sell To (Consumer Use)
Our website is designed for consumer retail and leisure use. If you are purchasing for business, resale or commercial use, please contact us first.
If you buy as a consumer, your statutory consumer rights apply. If you buy as a business, different rights may apply.
3) Placing an Order, Contract & Pricing
- Order confirmation: an automated confirmation email acknowledges receipt of your order.
- Contract formed: the contract is formed when we dispatch the goods (or otherwise confirm acceptance).
- Pricing errors: if a product is listed at an incorrect price due to a typographical or technical error or a supplier price change, we may contact you to confirm the correct price, or cancel and refund the order in full.
- Availability: stock is shown in good faith but may change. If we cannot supply an item, we will refund the affected item(s).
- Special order & made-to-order items: some items are sourced or made specifically for you. We make this clear at the point of purchase, and a cancellation fee may apply — see Your right to cancel.
4) Payment
We accept payment by card, Apple Pay and Google Pay (processed by Stripe), PayPal, Klarna and bank transfer. Card details are handled by our payment providers; we never see or store your full card number. See our Privacy Policy for who processes your payment.
If you cancel under your legal right to cancel, you will receive a refund in line with the regulations — see Delivery & Returns. We do not reduce refunds in a way that removes those rights.
5) Delivery, Cancellations, Faults & Returns
These form part of these terms and are set out in full on our Delivery & Returns page:
6) Age Suitability, Safety & Responsible Use
RC products are not toys. Many models are powerful and can cause injury or damage if misused.
- We generally recommend 14+. Under-14s must be supervised by a responsible adult.
- Operate outdoors in a safe, open area away from people, animals, vehicles and property.
- Read and follow manufacturer manuals, warnings and setup instructions.
This section does not limit your statutory rights. It is safety guidance to help prevent injury and damage.
7) Advertised Speeds & Performance Claims
Where speeds are shown, they are typically manufacturer-stated and depend on conditions (battery, gearing, terrain, weight, setup and driver skill). Some “headline” speeds may require optional upgrades or ideal conditions. If you want advice on setup or battery choice, contact us before purchase.
8) Wear, Maintenance, Modifications & Warranty
RC models include parts that wear with use (for example tyres, gears, bearings, drive shafts, spur/pinion gears and body shells). Normal wear is expected over time and is not the same as a manufacturing defect. If a part fails unusually early under normal use, we will assess it as a potential fault. Evidence of impact damage, misuse, water ingress, improper setup, overheating or unauthorised modification may mean the issue is not covered.
- Unauthorised modifications, incorrect setup (e.g. gear mesh), or use of incompatible parts or batteries can cause damage and may void warranty support.
- If you repair or modify the product before we can inspect it, this may limit our ability to diagnose it and may affect warranty outcomes.
How to report a fault, and what happens next, is on our Delivery & Returns page.
9) Batteries (LiPo) – Safety, Use & Liability
Important – fire hazard. LiPo batteries are a fire hazard and must be treated with extreme care. Incorrect charging, physical damage, or a damaged or swollen pack can cause fire, explosion, serious injury or property damage. Never leave a battery charging unattended.
- Always follow the manufacturer’s instructions and use a suitable, compatible charger.
- Charge and store on a non-flammable surface, away from living areas and combustible materials, ideally in a LiPo-safe bag or box.
- Never leave a battery charging unattended, and never charge a hot, swollen, punctured or physically damaged pack.
- Do not over-charge, over-discharge, short-circuit, puncture, or expose packs to heat or water.
- Store packs at the recommended storage voltage, disconnect them when not in use, and dispose of end-of-life batteries responsibly.
Batteries are consumable items
By their nature, rechargeable batteries (including LiPo, Li-ion, LiHV, NiMH and similar) are consumable items. Their capacity, performance and lifespan depend on how they are charged, discharged, stored and handled, and they naturally degrade with use and age. For this reason batteries are not covered by our commercial or goodwill warranty. Swelling, capacity loss, damage or failure caused by incorrect charging, over-charging, over-discharge, physical or impact damage, water ingress, heat, leaving a pack connected after use, or improper storage is not treated as a manufacturing defect and is not covered.
Battery safety & liability
Because batteries are potentially hazardous and their condition depends on correct handling after delivery, you are responsible for the safe charging, use, storage and disposal of all batteries. To the fullest extent permitted by law, we accept no liability for fire, damage, loss or injury arising from incorrect charging, unattended charging, misuse, physical damage, water ingress, use of an incompatible charger or accessory, or failure to follow the manufacturer’s instructions or the safety guidance above. This operates alongside section 11 (Liability).
Nothing in this section removes your statutory rights. Nothing here excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law; and if a battery is faulty on arrival or is found to be inherently defective, your rights under the Consumer Rights Act 2015 still apply.
Returning a battery? See battery returns on our Delivery & Returns page.
10) RC Helicopters / Drones / UAVs – Legal Compliance
Customers are responsible for complying with applicable laws and regulations for ownership and operation (including UK CAA requirements where relevant). Always check current rules for registration, licensing/IDs, weight categories and flight restrictions in your location.
- Read manuals and safety guidance before use.
- Operate only in safe conditions and environments.
- Avoid modifications that compromise safety or compliance unless appropriately qualified.
11) Liability (Fair & Lawful Limits)
We do not exclude or limit liability where doing so would be unlawful. This includes liability for death or personal injury caused by our negligence and liability for defective products where the law imposes responsibility.
Subject to the above, we are not responsible for losses arising from misuse, accidents, water ingress, unauthorised modifications, incorrect assembly or setup, failure to follow instructions, or use of incompatible parts or batteries. RC models can be damaged during operation, and customers are responsible for safe and appropriate use.
Where permitted by law, our total liability for any claim relating to a product will not exceed the price paid for that product.
12) Chargebacks & Disputes
If you have an issue, please contact us first so we can resolve it quickly. Where a return or inspection is required, initiating a chargeback before allowing us to complete the agreed remedy may delay resolution and can limit the information available to your bank.
13) Privacy & Cookies
How we collect, use and protect your personal data, and how our website uses cookies, is explained in our Privacy Policy.
14) Updates to These Terms
We may update these terms from time to time. The version that applies to your order is the version published at the time you placed it.
15) Gift Voucher Terms & Conditions
1. General
Gift vouchers (“Vouchers”) issued by Radio-Controlled.co.uk may be used as full or partial payment for products available on our website, subject to these terms.
By purchasing or using a Voucher, you agree to be bound by these Terms & Conditions.
2. Delivery
Vouchers are delivered electronically to the email address provided at checkout.
It is the purchaser’s responsibility to ensure that the recipient email address is correct. We are not responsible for delivery to an incorrect or invalid email address.
3. Non-Refundable
Vouchers are non-refundable and cannot be exchanged for cash, except where required by law.
Once a Voucher has been issued, it cannot be cancelled or refunded.
4. Expiry
Vouchers are valid for 12 months from the date of issue unless otherwise stated. Any remaining balance after the expiry date will be forfeited.
5. Use of Vouchers
- Vouchers may be used for purchases on Radio-Controlled.co.uk only
- Vouchers may not be redeemed for cash
- No change will be given, but any remaining balance may be used on future purchases within the validity period
- We reserve the right to limit the number of Vouchers used per transaction
6. Loss, Theft, or Unauthorised Use
Vouchers should be treated like cash.
We are not responsible for lost, stolen, or unauthorised use of Vouchers once they have been delivered to the email address provided at checkout.
We are unable to replace or refund Vouchers in these circumstances.
7. Fraud Prevention and Order Verification
To protect against fraud and unauthorised transactions:
- We reserve the right to refuse, cancel, or delay any Voucher order at our sole discretion
- Orders may be subject to additional verification checks before fulfilment
- We may request identification or payment verification prior to issuing Vouchers
Where we reasonably suspect fraud or misuse, we may cancel the order and issue a refund to the original payment method.
8. Void or Suspension of Vouchers
We reserve the right to void, cancel, suspend, or refuse to honour any Voucher where:
- The Voucher was obtained through fraudulent or unauthorised means
- A payment dispute or chargeback has been initiated
- The Voucher has been used in breach of these Terms
9. Restrictions on Use
Vouchers may not be:
- Resold, transferred for value, or used for commercial purposes without our prior written consent
- Used in conjunction with certain promotions or discounts where stated
10. Right to Refuse Redemption
We reserve the right to refuse to accept a Voucher as payment where we reasonably suspect fraud, misuse, or breach of these Terms.
11. Consumer Rights
Nothing in these Terms affects your statutory rights under applicable law, including the UK Consumer Rights Act 2015.
Where Vouchers are delivered digitally, you acknowledge that delivery begins immediately and you waive your right to cancel under applicable distance selling regulations.
12. Changes to Terms
We reserve the right to update or amend these Terms & Conditions at any time. The version in force at the time of purchase will apply.
13. Contact
If you have any questions regarding Vouchers, please contact us at:
[email protected]
See also: Delivery & Returns · Privacy Policy
Last updated: 10 September 2026