All UK orders received before 11AM will be dispatched to Royal mail or DPD courier the same day. All orders received after 11AM will be dispatched to EVRI the following day. All deliveries use the 48 hour courier service which typically takes 2-3 working days. All items will be fully insured.
Tracking details will not necessarily be provided, but will always be available on request if you contact [email protected]
In the unlikely event that an item is lost in transit, a replacement will be dispatched as soon as our courier agrees that the item is lost or unrecoverable. This can typically take about 7-14 days.
Delivery and insurance is all covered in the postage price, which is calculated on our checkout page once you confirm your address.
Our refund and returns policy lasts 14 days from the date of purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange, but we can help you with repairs and parts to repair.
To be eligible for a return, your item must be unused and in the same condition that you received it. The battery must also be at the same charge level it left us at (see section below). It must also be in the original, undamaged packaging. Any items returned to us in a used state will not be refunded and the customer will assume responsibility to pay for postage for the return of the item to them.
Damage caused by collision is not covered by warranty.
- Contact us at [email protected], and we will try and assist in fixing anything before a return is started
- We will ask for photos of the item, please send pictures of the shell, electronics, tyres & controller
- We will then approve the return, and you will have to pay for return shipping. (we reimburse once recieved)
- When we recieve the item inspect the item to validate claim
- Once approved we will send out a replacement and reimburse your return postage cost
Contact us at [email protected] for questions related to refunds and returns.
We test batteries before they are sent out. We record the cell voltage of each battery to ensure that you receive a viable battery. It is essential that if you wish to return the item, that you do not charge the battery or use the item. Batteries will be tested on receipt of returns.
Due to the nature of LIPO batteries that many RC cars come with we do not provide a warranty against batteries that have been tested except in extenuating circumstances.
It is important to treat LIPO batteries correctly to ensure longevity. Incorrect charging and storage behaviour will cause the battery to fail. See our battery care advice page here.