Contact Radio Controlled
Ordered already, or still deciding?
We keep the team small so our prices stay low, which means most of our replies come by email. Pick the door that fits and your message reaches us with everything we need to answer it properly.
You have an order with us
Email us about your order
Reply to your order confirmation email, or write to the address below with your order number. Either way we can see your order straight away, without asking you for it twice.
customerservices@The team replies Monday to Friday.
You have not ordered yet
Chat with us before you buy
Ask about stock, spares, compatibility, delivery or which model suits you. Leave your email address when you start: we are a small team and not always at the desk, so the answer usually arrives in your inbox.
Chat is open 24 hours a day, 7 days a week. Replies come on weekdays.
- 24/7Live chat is open around the clock.
- Mon to FriThe team replies on weekdays, most often by email.
- 2pmIn-stock orders placed by 2pm, Monday to Friday, are dispatched the same day.
- Royal Mail, DPDThe two carriers that deliver our orders.
It may already be answered
These are the things we are asked most. If yours is here, this is quicker than waiting for a reply. If it is not, write to us: that is what we are here for.
- Where is my order? Sign in to your account to see your orders and where each one is up to.
- What does delivery cost, and how long does it take? Services, prices and tracking for UK and international orders.
- Can I cancel or change my mind? Your right to cancel, and how to use it.
- How do I return an item? What to do before you post anything back to us.
- Something is missing or was damaged in the post What to check and what to send us, so we can put it right.
- An item is faulty or not as described How we handle faults. Photos and your order number help.
- My car needs a repair or a service Post it to our workshop for a strip-down, inspection and an itemised quote.
What our customers say
A selection of recent five-star reviews, as written.
Great service, car arrived fast and really well packaged. Also, I had a little problem....(which turned out to be me doing it wrong) but someone replied the same evening! Will definitely be buying from them again.
Ordered flishrc cobra. Communication was great. Ordered larger batteries but they were the wrong size. Olly shipped the right batteries and gave a refund for the difference I paid. Couldn't ask for more. Thanks for the help with the order.
Dealt with customer services over an order I accidently placed, they were prompt and dealt with it will, completely refunded within a small window of time, thanks!
Product delivered promptly and in excellent condition 👍had very helpful and prompt responses from Olly to all my questions, I will definitely be using them again 👍
Who you are dealing with
Radio Controlled is a UK company that sells radio control models and parts, and nothing else. These are the details to check us against.
- Company
- Radio Controlled Co UK Ltd
- Company number
- 14313695Registered in England and Wales.
- Registered office
- 6 Crestbrook Avenue, London N13 5RRWe are an online shop, so this address is for post and returns only. Sending something back? Read how to return an item first.
- [email protected]
- Our terms
- Delivery and returns, terms and conditions and privacy policy.
Or send a message from here
If neither email nor chat suits you, use this form. It reaches the same team. If it is about an order, put the order number in the subject.