Warranty claims submission

Introduction

At radio-controlled.co.uk, we are dedicated to ensuring the quality of our products and customer satisfaction. If you encounter an issue with your purchase, our warranty claims process is designed to provide a quick and efficient resolution.

Warranty Eligibility

To qualify for a warranty claim, the following conditions must be met:

• The product must have a manufacturer defect or malfunction.
• The issue must occur within the warranty period specified in the product documentation.
• The product must not show signs of misuse, modification, or improper handling.
• Batteries must remain at the same charge level as shipped and must not show signs of incorrect charging or storage practices.

How to Submit a Warranty Claim

Follow these steps to initiate your claim:

Step 1: Gather Required Information

• Proof of purchase (e.g., invoice or order confirmation).
• Description of the issue.
• Photos or videos showing the defect (if applicable).

Step 2: Open a claim

Fill in the form below with the following details:

• Name and contact information.
• Order number.
• Detailed description of the issue, including photos of the product (shell, electronics, tyres, controller, etc.).

Step 3: Assessment and Approval

Once we receive your claim, our team will:

• Review the submitted information.
• Contact you for additional details if needed.
• Approve the claim and provide return instructions, or offer alternative solutions if the claim does not qualify.

Step 4: Return the Item

• Ship the product to the address provided by our team. Customers are responsible for return shipping costs, which will be reimbursed if the claim is approved.
• Ensure the item is securely packaged to prevent further damage in transit.

Step 5: Resolution

After we receive the item, our team will inspect it to validate the claim. If approved, we will:

• Repair the product.
• Provide a replacement.
• Offer a refund if a repair or replacement is not possible.

Important Notes

Processing Time

• Claims are typically processed within 7-14 business days from the date the item is received.

Non-Covered Issues

Warranty claims will not be accepted for:

• Damage caused by collision, misuse, or improper handling.
• Issues resulting from modifications or alterations to the product.
• Normal wear and tear.

Missing Items

• Any missing components must be reported within 48 hours of delivery. Please provide the total weight of the received goods for verification against our dispatch records.

Batteries

• LiPo batteries are tested before dispatch, and cell voltage is recorded. Warranty claims for batteries are only accepted in cases of manufacturing defects and must meet our strict return criteria.