Shipping & Returns Policy

Introduction

At radio-controlled.co.uk, we are committed to providing a seamless and transparent shopping experience. This page sets out our shipping and returns policies, so you know exactly what to expect when you shop with us.

Shipping Information

Dispatch Times

• Same-Day Dispatch: Orders placed before 2PM (Mon–Fri) are dispatched the same day.

• Orders placed after 2PM or on weekends/bank holidays are dispatched the next working day.

Delivery Options

• 48-Hour Courier Service – Included in our standard postage option (typically 2–3 working days).

• All shipments are fully insured for your peace of mind.

Tracking Information

• Tracking details are usually emailed to you when the courier collects your order (around 4PM).

• If you do not receive tracking information, please email [email protected] and we will provide it.

Lost Items

• If an item is lost in transit, we will send a replacement once the courier confirms it is lost or unrecoverable (this can take 7–14 days).

Postage Costs

• Delivery and insurance are included in the postage price, calculated at checkout based on your delivery address.

Returns Policy

Eligibility for Returns

You may return an item if:

• It is unused and in its original packaging.

• The battery remains at the same charge level as when it was sent.

• The return is initiated within 14 days of purchase.

We do not accept returns for:

• Damage caused by incorrect usage, collisions, or improper handling.

  • However, we can help source spare parts and may offer a repair service.

• Products used while not functioning correctly, as this can cause further damage or injury.

Battery Safety & Warranty

• LiPo battery charging carries a small risk of fire. Always charge in a safe environment, away from living areas, and never inside the model.

• Store LiPo batteries in a fireproof area or LiPo safety bag.

• Any damage caused by charging fires is not covered under warranty.

• All batteries are tested before dispatch, with cell voltages recorded.

• Returned batteries must not have been charged or used — they will be tested on receipt.

• Warranty is limited and dependent on proper usage (see our Battery Care Advice page).

Reporting Missing Items

• Missing items must be reported within 48 hours of delivery.

• You may be asked to confirm the total weight of your parcel, as all packages are weighed before leaving our warehouse.

Non-Refundable Costs

• PayPal/Stripe Fees: Non-refundable unless:

  • The item arrives damaged.

  • The item is out of stock or unavailable.

  • The product does not match the description and is returned unused in original packaging.

• Postage Costs: Non-refundable unless the item is faulty or incorrect.

• Change of Mind: Returns for this reason incur a £20 admin fee, and original postage/payment processing fees will be deducted from the refund.

Returns Process

1. Email [email protected] with:

   • Your order number.

   • Details of the issue.

   • Clear photos (e.g., shell, electronics, tyres, controller).

2. If approved, return the item to us (postage at your expense).

   • Postage costs will be reimbursed if the return is approved after inspection.

3. We will inspect the item and notify you of the refund or replacement decision.

Restocking Fees

• Returns due to change of mind or any product that has been used may incur a £20 restocking fee or be rejected.

Contact Us

For any questions or assistance, please email [email protected].
We’re available Monday to Friday during warehouse hours.