Customer Support: [email protected]
Support hours: Monday–Friday during warehouse hours.

We may ask for your order number and photos/video to speed up diagnosis. Where needed, we will request return for inspection.

Our website is designed for consumer retail and leisure use. If you are purchasing for business/resale/commercial use, please contact us first.

If you buy as a consumer, your statutory consumer rights apply. If you buy as a business, different rights may apply.

• Order confirmation: An automated confirmation email acknowledges receipt of your order.
• Contract formed: The contract is formed when we dispatch the goods (or otherwise confirm acceptance).
• Pricing errors: If a product is listed at an incorrect price due to a typographical/technical error or supplier price change, we may contact you to confirm the correct price or cancel and refund the order in full.
• Availability: Stock is shown in good faith but may change. If we cannot supply an item, we will refund the affected item(s).

We accept payment through secure providers including PayPal and Stripe (which may include options such as Klarna, where available).

Important: If you cancel under your legal right to cancel (see section 7), you will receive a refund in line with the regulations. We do not reduce refunds in a way that removes those rights.

Dispatch times

• Same-day dispatch: Orders placed before 2pm (Mon–Fri) are usually dispatched the same working day.
• Orders placed after 2pm, weekends or bank holidays are dispatched the next working day.

Delivery services & insurance

• We ship using services such as Royal Mail and DPD (service depends on size/value/destination).
• Shipments are dispatched using tracked services where available. Some shipments may require a signature.
• Postage prices shown at checkout include delivery costs and handling appropriate to the service selected.

Tracking

Tracking details are typically generated when the courier collects (often late afternoon). If you don’t receive tracking, email us and we’ll provide it.

Lost or delayed parcels

• If a parcel is confirmed lost/unrecoverable by the carrier, we will send a replacement or provide a refund for the lost items.
• Carrier investigations can take 7–14 days (sometimes longer internationally).

International orders (customs, taxes & fees)

For deliveries outside the UK, local import VAT, customs duties, and carrier handling fees may apply. These charges are set by the destination country and/or the carrier and are the customer’s responsibility.

If you are a consumer in the UK, you usually have the right to cancel your order within 14 days of receiving your goods (distance selling / “cooling-off” period), unless an exemption applies.

How to cancel

• Email us with your order number and a clear statement that you wish to cancel.
• Return the goods within 14 days of telling us you wish to cancel.

Condition of returned items

• Items should be returned unused, in original packaging, with all accessories, manuals and seals intact where applicable.
• You may inspect goods as you would in a shop. If handling goes beyond what is necessary to inspect, we may reduce the refund to reflect any loss in value.

Return postage for change-of-mind cancellations

For change-of-mind returns, the customer is responsible for return postage. We recommend using a tracked service and keeping proof of postage.

If you chose an upgraded delivery option, we refund the standard delivery cost (where required by law).

We support our customers and comply with the Consumer Rights Act 2015. If a product is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement or refund depending on the circumstances.

Customer Inspection & Early Reporting

We ask customers to inspect their order promptly on delivery and before first use. This inspection should include checking for obvious transit damage, missing parts, loose components, or anything that appears abnormal.

If you notice any issue, unusual noise, resistance, vibration, overheating, smoke, or other abnormal behaviour, please stop using the product immediately and contact us. Continuing to operate a product after a fault appears can cause additional damage and may affect warranty assessment.

This requirement does not limit your statutory rights. It helps us resolve issues quickly and prevents avoidable damage.

Important: stop using the product if you suspect a fault

If you notice abnormal noises, binding, overheating, smoke, unusual vibration, or a mechanical/electrical fault, please stop using the product immediately and contact us. Continued use after a fault appears can cause additional damage and may affect warranty assessment.

How we resolve faults

• We may ask for photos/video and basic troubleshooting steps to confirm symptoms.
• Where required, we will request the product is returned for inspection.
• Where a repair or replacement is an appropriate first remedy, we will provide it within a reasonable time.

Return shipping for fault assessment

• UK customers: for confirmed faults we cover reasonable return costs (often via a prepaid label). If a return is requested to assess a reported fault, we will advise the return method.
• International customers: we may provide a prepaid label or agree reimbursement of reasonable return postage if a manufacturing fault is confirmed. Where inspection shows external damage/misuse, return costs are not refundable.

Evidence & inspection for complex claims

Where a claim involves multiple damaged parts or alleged “knock-on” damage, we may require return of the product for inspection. We cannot fairly assess cascading or consequential damage claims without inspecting the product in its reported condition.

Wear, maintenance & “consumable” parts

RC models include parts that can wear with use (e.g., tyres, gears, bearings, drive shafts, spur/pinion gears, body shells). Normal wear is expected over time and is not the same as a manufacturing defect. If a part fails unusually early under normal use, we will assess it as a potential fault. Evidence of impact damage, misuse, water ingress, improper setup, overheating, or unauthorised modification may mean the issue is not covered.

Modifications & third-party parts

• Unauthorised modifications, incorrect setup (e.g., gear mesh), or use of incompatible parts/batteries can cause damage and may void warranty support.
• If you repair or modify the product before we can inspect it, this may limit our ability to diagnose and may affect warranty outcomes.

1. Email [email protected] with your order number and reason for return.
2. We may request clear photos/video (e.g., packaging, model, electronics, tyres, controller) to triage quickly.
3. If a return is approved, we will provide instructions (and where applicable, a label or reimbursement guidance).
4. When we receive the item, we inspect and confirm the outcome (refund/repair/replacement).

Refunds are processed to the original payment method within a reasonable time after approval/inspection (typically within 10 working days).

• Check deliveries promptly: Please inspect your parcel and contents as soon as possible after delivery.
• Transit damage: If your parcel arrives damaged, contact us within 48 hours with photos of the outer packaging and contents.
• Missing items: Report missing items within 48 hours of delivery.

Note: These timeframes help us raise claims with couriers promptly. They do not reduce your statutory rights for faulty goods.

Where speeds are shown, they are typically manufacturer-stated and may depend on conditions (battery, gearing, terrain, weight, setup, and driver skill). Some “headline” speeds may require optional upgrades or ideal conditions. If you want advice on setup or battery choice, contact us before purchase.

Customers are responsible for complying with applicable laws and regulations for ownership and operation (including UK CAA requirements where relevant). Always check current rules for registration, licensing/IDs, weight categories, and flight restrictions in your location.

• Read manuals and safety guidance before use.
• Operate only in safe conditions/environments.
• Avoid modifications that compromise safety or compliance unless appropriately qualified.

Nothing here limits liability where the law says it cannot be limited (e.g., death/personal injury caused by negligence).

We do not exclude or limit liability where doing so would be unlawful. This includes liability for death or personal injury caused by our negligence and liability for defective products where the law imposes responsibility.

Subject to the above, we are not responsible for losses arising from misuse, accidents, water ingress, unauthorised modifications, incorrect assembly/setup, failure to follow instructions, or use of incompatible parts/batteries. RC models can be damaged during operation, and customers are responsible for safe and appropriate use.

Where permitted by law, our total liability for any claim relating to a product will not exceed the price paid for that product.

If you have an issue, please contact us first so we can resolve it quickly. Where a return/inspection is required, initiating a chargeback before allowing us to complete the agreed remedy may delay resolution and can limit the information available to your bank.

We respect your privacy and handle personal data securely. For details, please see our full Privacy Policy page.

We may update these terms from time to time. The version that applies to your order is the version published at the time you placed it.