Site policies

Site Policies

Introduction

At radio-controlled.co.uk, we value transparency and strive to provide a clear understanding of our policies. Below, you’ll find detailed information about our policies, covering customer use, payment options, delivery, age suitability, advertised speeds, returns, and privacy.

Customer Retail and Leisure Use Only

Our products are intended for customer use only. We do not sell to resellers or businesses for commercial purposes. Any use of our products for commercial activities without prior permissions will terminate the contract and void any associated warranties.

Payment Options

We offer secure and flexible payment methods:

  • PayPal: Includes PayPal payments, monthly credit payments, and credit/debit cards processed through PayPal.
  • Stripe: Supports additional payment options such as Klarna for flexible financing.

Delivery Policies

We are committed to reliable and insured delivery services:

Dispatch Times

  • Same-Day Dispatch: Orders placed before 2PM on weekdays are dispatched the same day.
  • Orders placed after 2PM or during weekends will be dispatched the next working day.

Delivery Services

  • Courier: Royal mail & DPD
  • Insurance: All items are fully insured for lost during transit and will require a signature on reciept.

Tracking

Tracking details are not automatically provided on email once dispatched at around 4-5 PM but are available upon request. Contact us at [email protected] for tracking information.

Lost Items

In the rare event of a lost item, a replacement will be dispatched once the courier confirms the item is unrecoverable. This process usually takes 7 days but can take longer.

Postage Costs

Delivery and insurance are included in the postage price, calculated during checkout.

Age Suitability

We take safety seriously and advise customers to follow these guidelines:

  • Our products are not toys and may not be suitable for children under 14.
  • Children under 14 must use products under adult supervision and discression is advised.
  • Products are powerful and should not be used indoors or in restricted spaces.
  • Components such as RC car parts and LiPo batteries can cause injuries or burns if mishandled.

Customers should carefully consider product speed and operation space before purchasing. Safety precautions must always be followed. Radio controlled co uk ltd take no responsibility for usage of the vehicles we sell.

Advertised Speeds

Speeds listed on product pages are provided by manufacturers and may require modifications to achieve. While we ensure accurate descriptions:

  • Speeds may vary due to factors like terrain, weight, and setup.
  • Returns for not achieving advertised speeds are not accepted for used items.
  • We encourage customers to research products, including watching reviews, before purchasing.

For assistance in optimizing performance, please contact us at [email protected].

Returns Policy

Eligibility

  • Returns are accepted within 14 days of purchase.
  • Items must be unused, in their original condition, and include undamaged packaging.
  • Batteries must remain at the same charge level as received.

Non-Refundable Costs

  • PayPal/Stripe Fees: These are non-refundable unless:
    1. The item is damaged upon arrival.
    2. The item is out of stock or unavailable.
    3. The product does not match its description and is returned as received.
  • Postage Costs: Non-refundable unless the item is faulty or incorrect.
  • Returns due to a change of mind may incur an administrative fee of £20.

Process

  1. Contact us at [email protected] and provide details of the issue.
  2. Include photos of the product and packaging.
  3. Ship the item back to us if approved. Customers cover return shipping costs unless otherwise stated.
  4. Refunds, if approved, will be processed within 10 days of inspection.

Restocking Fees

  • Used or damaged items may incur a restocking fee of £20 or rejection of the return.

For full details, visit our Returns Policy.

Privacy Policy

We respect your privacy and ensure your data is handled securely. For details, visit our full Privacy Policy.

Additional Policies to Include

Consumer Rights (UK Compliance)

  • Customers are entitled to a refund, repair, or replacement if products are faulty, not as described, or unfit for purpose under the Consumer Rights Act 2015.
  • Please report any such issues within 30 days of receipt.

Environmental Responsibility

  • We encourage responsible disposal of RC products and batteries. Please refer to local guidelines for recycling.

Limitation of Liability

  • Radio-controlled.co.uk is not liable for incidental damages resulting from misuse, improper handling, or unauthorized modifications of our products.

Contact Us

If you have any questions about our policies, feel free to contact us at [email protected]. We’re here to assist you!