Site policies

Site Policies

Introduction

At radio-controlled.co.uk, we value transparency and strive to provide a clear understanding of our policies. Below, you’ll find detailed information about our policies, covering customer use, payment options, delivery, age suitability, advertised speeds, returns, and privacy.

Customer Retail and Leisure Use Only

Our products are intended for customer use only. We do not sell to resellers or businesses for commercial purposes. Any use of our products for commercial activities without prior permissions will terminate the contract and void any associated warranties.

Payment Options

We offer secure and flexible payment methods:

• PayPal: Includes PayPal payments, monthly credit payments, and credit/debit cards processed through PayPal.
• Stripe: Supports additional payment options such as Klarna for flexible financing.

Delivery Policies

We are committed to reliable and insured delivery services:

Dispatch Times

• Same-Day Dispatch: Orders placed before 2PM on weekdays are dispatched the same day.
• Orders placed after 2PM or during weekends will be dispatched the next working day.

Delivery Services

• Courier: Royal mail & DPD
• Insurance: All items are fully insured for lost during transit and will require a signature on reciept.

Tracking

Tracking details are not automatically provided on email once dispatched at around 4-5 PM but are available upon request. Contact us at [email protected] for tracking information.

Lost Items

In the rare event of a lost item, a replacement will be dispatched once the courier confirms the item is unrecoverable. This process usually takes 7 days but can take longer.

Postage Costs

Delivery and insurance are included in the postage price, calculated during checkout.

Contract of sale:

Prices are subject to change and may be corrected before dispatch. An order confirmation does not constitute acceptance. In the event a product is listed at an incorrect price due to typographical, technical, or other error, we reserve the right to cancel any orders placed for the product at the incorrect price, even if the order has been confirmed. We do everything we can to prevent this but sometimes suppliers may change prices.

Age Suitability

We take safety seriously and advise customers to follow these guidelines:

• Our products are not toys and may not be suitable for children under 14.
• Children under 14 must use products under adult supervision and discression is advised.
• Products are powerful and should not be used indoors or in restricted spaces.
• Components such as RC car parts and LiPo batteries can cause injuries or burns if mishandled.

Customers should carefully consider product speed and operation space before purchasing. Safety precautions must always be followed. Radio controlled co uk ltd take no responsibility for usage of the vehicles we sell.

Advertised Speeds

Speeds listed on product pages are provided by manufacturers and may require modifications to achieve. While we ensure accurate descriptions:

• Speeds may vary due to factors like terrain, weight, and setup.
• Returns for not achieving advertised speeds are not accepted for used items.
• We encourage customers to research products, including watching reviews, before purchasing.

For assistance in optimizing performance, please contact us at [email protected].

Flying, Use & Safety of RC Helicopters / UAVs

1. Regulatory Compliance
   Customers are solely responsible for ensuring compliance with all laws and regulations relating to the ownership, registration, and operation of remote controlled helicopters, drones, and unmanned aerial vehicles (UAVs) in the United Kingdom. This includes, without limitation, compliance with the Civil Aviation Authority (CAA) requirements, registering aircraft where required, obtaining any necessary licences, IDs, or certifications, and observing any restrictions on weight, airspace, or flying zones.

2. Licensing & Ornamental Use
   Certain RC helicopters and UAVs may require registration, licensing, or certification with the CAA before lawful flight. Where a Customer does not hold the required authorisation(s), such products are sold strictly on the basis of ornamental, display, or collection use only. Radio-controlled.co.uk does not authorise or permit flight operation of any such product by unlicensed or unregistered users.

3. Customer Liability & Assumption of Risk
   By purchasing or operating any RC helicopter or UAV from radio-controlled.co.uk, the Customer accepts all risks associated with flying and using such products. The Customer is solely responsible for:

   • Any damage to, or loss of, the RC helicopter or UAV itself;

   • Any damage to property caused during use;

   • Any injury to themselves or others;

   • Any legal or financial consequences arising from non-compliance with applicable regulations.

4. Limitation of Liability
   To the maximum extent permitted by law:

   • Radio-controlled.co.uk shall not be liable for any loss, damage, cost, or expense (whether direct, indirect, incidental, special, or consequential) resulting from the use, flight, operation, maintenance, or storage of any RC helicopter or UAV.

   • Our total liability in respect of any product shall not exceed the purchase price of that product.

   • Nothing in these Terms shall limit or exclude liability where such limitation or exclusion is prohibited by law, including liability for death or personal injury caused by our negligence, or liability for defective products under UK consumer protection law.

5. Customer Obligations
   Customers agree to:

   • Read and follow all manufacturer instructions, flight manuals, and safety guidelines;

   • Operate aircraft only in safe conditions and environments;

   • Maintain aircraft in proper working order, including batteries and other components;

   • Avoid modifications that may compromise safety or compliance unless qualified to do so.

6. Indemnity
   Customers agree to indemnify and hold harmless radio-controlled.co.uk, its employees and affiliates, from any claims, demands, losses, damages, costs or expenses (including legal fees) arising out of the use or misuse of any RC helicopter or UAV purchased from this website.

Returns Policy

Eligibility

• Returns are accepted within 14 days of purchase.
• Items must be unused, in their original condition, and include undamaged packaging.
• Batteries must remain at the same charge level as received.

Non-Refundable Costs

• PayPal/Stripe Fees: These are non-refundable unless:
  1. The item is damaged upon arrival.
  2. The item is out of stock or unavailable.
  3. The product does not match its description and is returned as received.
• Postage Costs: Non-refundable unless the item is faulty or incorrect.
• Returns due to a change of mind may incur an administrative fee of £20.

Process

1. Contact us at [email protected] and provide details of the issue.
2. Include photos of the product and packaging.
3. Ship the item back to us if approved. Customers cover return shipping costs unless otherwise stated.
4. Refunds, if approved, will be processed within 10 days of inspection.

Restocking Fees

• Used or damaged items may incur a restocking fee of £20 or rejection of the return.

For full details, visit our Returns Policy.

Privacy Policy

We respect your privacy and ensure your data is handled securely. For details, visit our full Privacy Policy.

Consumer Rights (UK Compliance)

• Customers are entitled to a refund, repair, or replacement if products are faulty, not as described, or unfit for purpose under the Consumer Rights Act 2015.
• Please report any such issues within 30 days of receipt.

Environmental Responsibility

• We encourage responsible disposal of RC products and batteries. Please refer to local guidelines for recycling.

Limitation of Liability

• Radio-controlled.co.uk is not liable for incidental damages resulting from misuse, improper handling, or unauthorized modifications of our products including parts not recommended or sold by us in order to repair items sold by us.
• Faulty items should be reported to us immediately. Items that are faulty must be repaired or replaced by us. If you repair yourself with genuine or aftermarket parts the warranty may be voided.

Contact Us

If you have any questions about our policies, feel free to contact us at [email protected]. We’re here to assist you!