FAQ: Ordering Process from Radio-Controlled.co.uk

How Do I Place an Order?

Placing an order on radio-controlled.co.uk is simple:

1. Browse our wide range of RC products and accessories.
2. Add your chosen items to your cart.
3. Proceed to checkout and complete your payment using PayPal, Stripe, or other available payment methods.

Once your order is confirmed, you’ll receive a confirmation email with the details.

When Will My Order Be Dispatched?

Our warehouse operates Monday to Friday. If you place your order before 2 PM on a weekday, we’ll dispatch it the same day. Orders placed after 2 PM or during weekends will be processed on the next working day.

What Delivery Options Are Available?

We offer two delivery options:

1. 24-Hour Delivery: For quick delivery, choose our next-day shipping option.
2. 48-Hour Delivery: A more economical option for standard delivery.

Both options are available at checkout. Delivery times are counted from the date of dispatch.

Where Is Your Stock Located?

All our stock is held in the UK, unless otherwise stated in the product listing. This ensures fast and reliable delivery.

Which Couriers Do You Use?

We work with Royal Mail and DPD:

• Royal Mail: Used for smaller parcels.
• DPD: Used for larger items, offering reliable tracking and timely delivery.

You’ll receive a tracking email once your parcel has been collected by the courier.

Can I Track My Order?

Yes! Once your order has been dispatched, we’ll send you a tracking email. This email will include all the details you need to monitor your parcel’s progress.

What Is Your Returns Policy?

We accept returns within 14 days of delivery as long as the items are unused and in their original packaging. Please note:

• PayPal/Stripe fees are non-refundable.
• Postage costs are non-refundable, unless there is an issue with the item (e.g., it is faulty or incorrect).

For returns, contact our customer service team to initiate the process.

Who Can I Contact for Help?

If you have any questions or concerns about your order, feel free to reach out to our customer service team via email or phone. We’re here to help during our warehouse hours, Monday to Friday.

Why Choose Radio-Controlled.co.uk?

• UK-Based Stock: Fast and reliable delivery.
• Same-Day Dispatch: For orders placed before 2 PM on weekdays.
• Flexible Delivery Options: Choose from 24-hour or 48-hour shipping.
• Easy Returns: Hassle-free returns within 14 days for unused items.

Shop confidently with us and enjoy a smooth ordering experience!